Privacy Policy

SmartResilience Limited (“SmartResilience”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect and use personal data when you visit our website or interact with us.

Last updated: 16 February 2026

1. Who we are

SmartResilience Limited is a company incorporated in England and Wales (Company Number: 11565575). For the purposes of data protection law, we are the data controller for personal data collected through this website.

Contact details:

• Email: info@smartresilience.com
• Telephone: +44 330 133 3015
• Registered Office: Innovation Centre, Knowledge Gateway, Boundary Road, Colchester, CO4 3ZQ
• ICO Registration Number: ZA491187

You have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection. We would appreciate the opportunity to address your concerns first, so please contact us in the first instance.

2. The data we collect

We may collect the following types of personal data:

• Identity Data – such as name, title or username.
• Contact Data – such as email address, telephone number and business address.
• Technical Data – such as IP address, browser type, time zone setting, device information and operating system.
• Usage Data – information about how you use our website or services.
• Marketing and Communications Data – your communication preferences.

We do not intentionally collect special categories of personal data (such as health data, political opinions or biometric data), nor do we collect information about criminal convictions.

3. How we collect your personal data

We collect personal data in the following ways:

• When you contact us, request information or complete forms on our website.
• Automatically through cookies and similar technologies when you use our website.

4. How we use your personal data

We will only use your personal data where the law allows us to. Most commonly, we rely on:

• Contract – to provide services you request.
• Legitimate interests – to operate, improve and secure our website and services.
• Legal obligation – where required by law.
• Consent – where required, for marketing communications or non-essential cookies.

We use personal data to:

• Respond to enquiries.
• Provide access to services or demonstrations.
• Improve website functionality and performance.
• Send relevant communications where permitted.

You may opt out of marketing communications at any time by contacting us.

5. Sharing your personal data

We may share personal data with trusted service providers who support our website and services (for example hosting, analytics or communications providers). These providers are required to process personal data securely and only in accordance with our instructions.

We may also disclose personal data where required by law or in connection with a business transaction such as a merger or acquisition.

6. International transfers

Some of our service providers may process personal data outside the UK or European Economic Area. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection law.

7. Data security

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse or alteration.

8. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal and regulatory requirements.

9. Your rights

Under data protection law, you may have the right to:

• Request access to your personal data.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Object to or restrict processing in certain circumstances.
• Withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details provided above.

10. Cookies

We use cookies and similar technologies to ensure our website functions properly and to understand how it is used. Where required by law, we will request your consent before setting non-essential cookies.

You can manage cookie preferences through your browser settings.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.